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Arizona attorney general announces lawsuit settlement with Cox Communications

Published: Thursday, January 4, 2024 - 5:00pm
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The Arizona Attorney General’s Office says Cox Communications will spend millions of dollars to settle a lawsuit over allegations that the company broke the state’s consumer fraud act.

Court records say the cable television and telephone provider denies that the payments detailed in a court-enforceable deal are for having broken any law.

The case is about fees levied on customers for phone service, live broadcasts from local TV stations and regional sports networks.

Court records say rising cable fees were not mentioned with price lock guarantee deals, good for up to two years, advertised by Cox Communications.

The settlement says Cox Communications must pay $10 million to the state. Plus the company also owes roughly $3 million in payouts and account credits to current and former customers.

Cox Communications released a statement.

“We are happy to have resolved this issue with the Attorney General, which was largely focused on a pricing model that was updated several years ago. We appreciate the professionalism demonstrated by the Attorney General's office throughout this process, and remain dedicated to our customers, employees, and communities in Arizona. For more information on the credit and refund process, visit www.Cox.com/AZrefund.”

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