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Regulators Want An Investigation Into APS's Misleading Online Rate Tool

By Lauren Gilger
Published: Wednesday, November 27, 2019 - 12:47pm

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aps building
Justin Stabley/KJZZ
APS Building in downtown Phoenix.

Arizona Public Service said it will repay about 12,000 customers who may have been led to sign up for rate plans that, instead of saving them money, could cost them hundreds of dollars more each year.

That was thanks to bad advice from the company's online rate tool, which was first reported by Ryan Randazzo at The Arizona Republic. Now, state utility regulators want to know exactly what went wrong, and our next guest wants an independent investigator to get answers.

Corporation Commissioner Justin Olson joined The Show to talk about this.

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