The Show on KJZZ

Delivery, Apps, Kiosks And Artificial Intelligence: How Technology Is Changing Fast Food

By Mark Brodie
Published: Monday, August 26, 2019 - 11:05am
Updated: Tuesday, August 27, 2019 - 9:33am

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Panera Bread
Christina Estes/KJZZ
Panera Bread at Central Avenue and Thomas Road in Phoenix has four self-service kiosks to place orders.

Businesses in all kinds of sectors are embracing digital technologies, and the fast food industry has recently been ramping up its efforts.

From new kinds of drive-thru windows to working with food delivery apps, some fast food restaurants are trying to make it easier for you to have fries with that.

Jonathan Maze has been looking into this trend. He’s executive editor of Restaurant Business Magazine. He joined The Show to talk about how these investments and changes are manifesting themselves in fast food restaurants.

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